FAQ

Frequently asked questions

Does SoleRunner sell fakes , factory variants or unauthorized releases?

Every item that comes through our platform is 100% Authentic Guranteed and Brand New or 2x your money back. Our experts throughly inspect and legit check every item that is bought and sold through our platform



Does SoleRunner have a physical store?

No, currently 100% online.



What type of payment does SoleRunner accept?

Credit / Debit Card Paypal Cash App (Members Only) Zelle ( Members Only)



Are Pre-Orders Guaranteed ?

All Pre-Orders are 100% guaranteed !



Why didn't my order process successfully?

There can be a few reasons as to why an order didn't process successfully. Including Entering the incorrect Billing address/Card info or even your bank blocking the transaction.



Can I cancel my order?

No, All orders ARE FINAL! NO Cancellations, Returns, Exchanges or Modifications.



Does SoleRunner.net ship internationally?

Yes, We ship worldwide.



When will I receive my order?

Delivery takes 1-5 business days via UPS/USPS/FEDEX. We ship sameday once order is recieved before 2pm.



When will I receive tracking info?

Tracking info will be automatically emailed once your order has been shipped.



When will my Pre-Orders ship?

Pre-Orders ship within the time frame stated in the product description.