FAQ

Frequently asked questions

Does SoleRunner sell fakes , factory variants or unauthorized releases?


Every item that comes through our platform is 100% Authentic Guranteed and Brand New or 2x your money back. Our experts throughly inspect and legit check every item that is bought and sold through our platform




Does SoleRunner have a physical store?


No, currently 100% online.




What type of payment does SoleRunner accept?


Credit / Debit Card Paypal Cash App (Members Only) Zelle ( Members Only)




Are Pre-Orders Guaranteed ?


All Pre-Orders are 100% guaranteed !




Why didn't my order process successfully?


There can be a few reasons as to why an order didn't process successfully. Including Entering the incorrect Billing address/Card info or even your bank blocking the transaction.




Can I cancel my order?


No, All orders ARE FINAL! NO Cancellations, Returns, Exchanges or Modifications.




Does SoleRunner.net ship internationally?


Yes, We ship worldwide.




When will I receive my order?


Delivery takes 1-5 business days via UPS/USPS/FEDEX. We ship sameday once order is recieved before 2pm.




When will I receive tracking info?


Tracking info will be automatically emailed once your order has been shipped.




When will my Pre-Orders ship?


Pre-Orders ship within the time frame stated in the product description.